Water, Sewer, Refuse bills may be paid in-person during office hours, placed in the drop box at Village Hall, paid online or set up as AutoPay @ durandil.ourcommunityconnect.com Utility Portal

The Village of Durand uses the Utility Portal   to accept major brands of credit, debit and prepaid debit cards or e-check/ACH for Water, Sewer, Refuse payments 24 hours a day, 7 days a week. For your convenience Village of Durand offers this service in-house from our accounting software, utilizing a payment processing company. Effective March 5, 2025, the Village will pay processing fees for echeck. The echeck payment method is now FREE from processing fees to property owners paying with their checking account. The processing fee for debit & credit cards is passed along to the resident at the time of payment. The Village does not receive any of the processing fee.

Bills are due on the last day of the month. Please allow 2-3 business days for payment to post. Payments made on or after the due date after business hours or on weekends or holidays may not be posted until the next business day and may result in late payment penalty of $5.00.

BILL PAY ACCOUNT SET-UP INSTRUCTIONS

To pay your Water, Sewer, Refuse Bill, click the Utility Bill Pay logo, anywhere you see it on the website, or from the lower left side of the home page. Once you click the button, you will be taken to the DURAND IL Welcome page. If you have not set up your account yet, click the “New User? Create your account” as seen in the first image to the left. The Account Setup Page will appear, as seen in the second image to the left.

• Enter your email address
• Create a password using at least 8 characters, at least one number and at least one special character (example $ # @)
• Confirm your new password
• Click “Register”
• Verify your email via the link sent to then email address used in account set-up
• Login using your login credentials

Moving forward: You will need to know your customer number or last bill amount (for account creation only), so please have your most recent statement available. 

Once logged into your account, there won’t be any utility billing information on the screen. Please click on “Link A Customer” (as shown in the photo to the left). This will bring up the page shown above. Type in your Customer Number, found on the Village of Durand billing statement. Now type in either the Last Name on the account or Last Bill Amount and click Submit. Now the utility billing for the account number entered is linked to your account. The summary page will have the customers name and dollar amount due. Click on the square with the name and dollar amount for full view of account details, shown in the second photo below. 

From the the full details page, you now have the tools to manage your utility account. Click through the tabs to the left to familiarize yourself with the information available to you. Another account summary is found in the middle section. The right side of the screen shows account name, email, service address, mailing address and account controls: Statement method (paper or paperless), Manage Autopay, Manage Wallet or Link another account (for those who have investment properties or multiple properties that they are paying for)