Water, Sewer and Refuse (Billing & FAQ)
Property owners receive one, convenient postcard billing statement for Water, Sewer and Refuse services. Payment of services are due by the last day of the month. Late payments result in a $5.00 penalty. There is an administrative fee of $2.50 per customer.
Sewer and waste removal are flat fees, while each property or each unit on multi unit properties operates on a water meter.
Water: Water usage is calculated by reading the water meter from the road electronically each month. The monthly cost is figured using the previous month ending reading and the current month ending reading. The water rate is figured as 0-3,000 gallons of water usage=Base Rate $33.00 per unit/apt and anything over 3,000 gallons per unit/apt=$.0035 per gallon.
Sewer: Sewer rates are $30.50
Refuse: The Village of Durand contracts with Advanced Disposal for waste removal within the Village limits and collects payment of $12.00 per unit/apt directly.
Front of billing postcard
Back of billing postcard
Lead the Fight Against Back Ups!!
Don’t dispose of grease down your drains! Improper disposal of grease can cause major problems in the property owner’s sewer lines, as well as in the District sewer lines. Large amounts of grease cause system interference and clogging of pumping equipment. Raw sewage in the pipes will attach to fats, oils and grease, creating globs that clog sewer lines. These globs of fat and waste are difficult to disinfect at the treatment plant and can allow disease-causing pathogens to enter streams and rivers.
Most people don’t realize the problems they are causing for themselves and the District when they pour fats, oils and grease down the drain.
Why did my sewer back up?
Sewers back-up for two reasons; either the line is blocked or more water is trying to flow into the main than it can hold.
When the main cannot handle all of the water that is coming into it, the water backs up to a higher level. Generally, the water comes up through floor drains, toilets and sinks in the lowest part of the houses that are at the low end of the sewer main. See the diagram below:
(image from Rockford Register Star)
Blockages in sewer mains can happen because the pipes become filled with debris, tree roots grow into the pipes and block the flow, or large objects, such as tree branches and rocks, are dumped into manholes.
Sewer blockages can result from grease used for cooking. Grease can solidify in the sewer lines and restrict other waste from passing through the line. The sources for grease which are common in the kitchen exceed just meat fat.
The lines can also be blocked by items which are improperly flushed down the drain or toilet. Examples include disposable diapers, paper towels, feminine hygiene products, and washing machine lint.
A common cause of overcapacity flooding is the illegal connection of sump pumps to the sewer lines. Just 10 sump pumps can overfill the average residential sewer main during a storm. Gutters and drain tiles which are improperly diverted to the sanitary sewer may also lead to overcapacity flooding. The Sanitary District utilizes a Clear Water Inspection program to identify and correct these types of illegal connections.
Who's responsible for fixing my sewer
The Sanitary District is responsible for the maintenance of the sewer mains that run in the streets.
Individual property owners are responsible for the maintenance of the lines running from houses to the sewer mains.
Property owners also are responsible for any damage caused by blockages of the lines running from the house to the street. The District is responsible for problems in its lines only if the problem is due to negligence on the District’s part. There is no way for the District to control inappropriate debris from being placed into the sewer system.
Damage to your home from sewer backups might be covered by your homeowner or tenant’s insurance. Check with your agent.
If a problem is in the line from the house to the street the homeowner must first contact a licensed plumber to clear or repair your connector line. If the contractor is unable to open the line and the problem is found to be within the public right-of-way, the contractor may call the Sanitary District for assistance.
Simple Rules to Avoid Sewer Backup Problems
Follow these simple rules to avoid sewer back-up problems, costly, labor-intensive cleaning and repairs and environmental damage:
- Never pour grease down the drain. Even if you run hot water down the line, the grease cools quickly and solidifies as it moves through the sewer line. Once it cools and solidifies, it catches on roots and rough spots in the pipes, blocking the flow of sewage. This can result in back-ups. Hot water will not solve the problem!
- Pour grease into a metal container, allow it to cool and place it in the garbage. A lid is required on a container holding liquid grease. You can freeze it for easier disposal.
- You can pour cooled grease into a plastic bag.
- Scrape grease and food from dishes and pans prior to washing. This type of waste can be placed in your trash.
- Use a basket or strainer in the sink to catch greasy food scraps.
- Restaurants, grocery stores, and delis are required to have a grease trap or grease interceptor and have it regularly pumped and cleaned.
- Please do not flush wipes or other disposable cleaning cloths (even if they say “Flushable”)